Terms of Service

1. This agreement

These terms are an agreement between you and Meenira (OPC) Private Limited (CIN U63120HR2026OPC151838), Gurgaon, Haryana, India (“Meenira”, “we”, “us”).

“You” means the business that signs up and the person who signs up for it. By ticking the box at sign-up or using the service, you accept these terms and confirm that you are 18 or older and have authority to bind your business. Our Privacy Policy explains how we handle personal data and forms part of these terms.

Meenira Realty is for business use. It is not a consumer service.

2. The service

Meenira Realty gives you:

• an AI assistant that replies to buyers who message your WhatsApp Business number, asks qualifying questions, offers site-visit slots and hands chats to you;
• AI import of your inventory files into draft listings, which you review before buyers can see them;
• a web console at console.meenira.com for leads, listings, visits, usage and billing.

Connecting WhatsApp needs a WhatsApp Business account and Meta’s approval of your number. Phone calls are not part of the service yet. We may improve, change or remove features; if we remove a major feature you pay for, we will tell you in advance.

We may set fair usage limits for AI use. When a limit is reached, the assistant may send buyers a fixed reply and hand the lead to you instead of writing an AI reply.

3. Your account

• Give true, current details, and keep them up to date.
• Keep your password secret. You are responsible for what happens under your login. Tell us at once if you think someone else has used it.
• One business per account. Do not share or resell access.
• Your assistant can go live only after you confirm your email address and your trial or subscription is active.

4. Free trial and subscription

• Trial: new accounts get a 14-day free trial of the full product. No payment is needed to start. We may extend a trial at our discretion.
• Reminders: we email you 3 days and 1 day before your trial ends.
• Subscription: to keep using the service after the trial, set up a monthly subscription from the Billing page. You authorise a recurring payment (card or UPI autopay) on Razorpay’s page. If you set it up during the trial, the first charge is at the end of the trial.
• Renewal: the subscription renews and is charged every month until it is cancelled.
• Price: the current price is shown before you subscribe. If we change the price, we will tell you at least 30 days before it applies to you.

5. If payment fails or stops

Your data is kept in every state below. Nothing is deleted because a payment failed.

A single failed payment does not change your state by itself: Razorpay retries, and we act only when it reports the payment as pending or halted.

6. Fees and taxes

• Fees are in Indian rupees. Prices exclude GST; GST is added at checkout. Other taxes apply as required by law.
• Payments are processed by Razorpay under its own terms. We never receive your card or UPI details.
• Tax invoices: GST invoices are issued for every payment and show Meenira’s GSTIN.
• WhatsApp conversation charges billed by Meta are included in your plan, within fair use.

7. Cancellation and refunds

• Cancel any time by writing to meenira@meenira.com from the email on your login. You can also stop the autopay mandate from your UPI app or through your bank. There is no cancel button in the console yet.
• After cancellation, no further monthly charges are taken. If you cancel, the service continues until the end of the month you have paid for.
• Refunds: Payments are not refunded for part of a month; you can cancel at any time and you will not be charged again.
• Your data after cancellation: we keep it so you can come back or ask for an export, and delete it on your request or as set out in the Privacy Policy.

8. Acceptable use

You must not use Meenira Realty to:

• send spam or unsolicited messages, or contact people who have not asked to hear from you or who have opted out;
• message bought, scraped or shared contact lists;
• send promotional messages or make commercial calls without the consent and registrations the law requires, including TRAI’s rules on commercial communications and DLT registration;
• publish false or misleading listings, prices or claims, or content that is unlawful, defamatory, obscene, discriminatory or that infringes someone else’s rights;
• ask buyers for or collect PAN, Aadhaar, bank details or OTPs through the assistant, or encourage cash, under-declared or other unlawful deals;
• break WhatsApp’s or Meta’s terms and policies;
• try to access another broker’s data, test or bypass our security or limits, overload the service, or copy or reverse-engineer it;
• use the service in breach of any law.

The product enforces some of these rules in code: it replies only to buyers who message you first, checks consent, opt-outs and time-of-day before any outbound message, and keeps promotional sending switched off. These checks help you, but they do not replace your own responsibility.

Outbound contact. If you use any outbound feature, you are responsible for each person’s consent and for your own registrations, including as a Principal Entity on DLT and for any caller number. We may refuse or switch off outbound features until those are in place.

9. Your buyers’ data

• Your leads, listings, conversations and files belong to your business.
• Under the DPDP Act you are the Data Fiduciary for your buyers’ and owners’ personal data, and we process it for you as your Data Processor, only to provide the service and on your instructions. These Terms and this policy are our data processing agreement with you; no separate agreement is needed.
• You are responsible for having a lawful basis for that data, giving any notice the law requires, honouring your buyers’ rights and only uploading data you are allowed to use.
• We will help you respond to your buyers’ requests (such as access or erasure) and tell you without undue delay about a personal data breach affecting your data.
• We never use your buyers’ data for another broker or sell it, and we do not use it to train AI models.

10. Real-estate compliance

Meenira Realty is a technology provider, not a real-estate broker or agent. We do not represent buyers or sellers, verify properties, titles or documents, hold money, or take part in any transaction. Every agreement is between you and your buyers or owners.

You are responsible for your RERA registration where it is required, for the accuracy of your listings and for complying with real-estate, consumer, tax and advertising laws, including RERA rules on advertising projects and showing registration numbers.

11. AI output

• The assistant’s replies and imported listings are produced by AI. They may be wrong, incomplete or out of date, even with the checks we build in.
• The assistant is designed to answer only from your listings and documents, to hand price, legal and title questions to you, and to say it will check with you when it does not know. It still can make mistakes.
• Review imported listings before you publish them, keep your listings accurate, and check anything important before a buyer relies on it.
• Nothing the assistant says is legal, tax, financial or investment advice.
• The assistant tells buyers it is an AI assistant. Do not present it as a human.

12. WhatsApp and other third parties

The service depends on third parties, including Meta (WhatsApp Business), Razorpay and Amazon Web Services. Your use of WhatsApp is also subject to Meta’s terms and policies. We are not responsible for their services, their outages or their decisions, such as Meta restricting a number or rejecting a message template.

13. Availability

We work to keep the service running, but we do not promise it will be uninterrupted or error-free. There is no service-level agreement (SLA) during the free trial or on the standard monthly plan; we provide the service on a best-effort basis. We may carry out maintenance, and we will try to give notice of planned downtime.

14. Ownership and licences

• We own Meenira Realty, its software, design and brand. We give you a limited, non-exclusive, non-transferable right to use it for your business while your account is active.
• You own your content. You give us permission to store, process and display it only as needed to provide the service to you.
• If you send us feedback, we may use it to improve the product without owing you anything.

15. Suspension and termination

• You can stop using the service and cancel at any time (see section 7).
• We may suspend or close your account, or switch off the assistant, if you break these terms or the law, if your use risks harm to buyers, other brokers, Meta’s platform or us, or if a payment is not made. Where we reasonably can, we will warn you first and give you a chance to fix it.
• We may stop offering the service with at least 60 days’ notice.
• After termination you may ask for an export of your data within 30 days; after that we delete it as set out in the Privacy Policy.
• Sections that by their nature should continue (fees owed, data, liability, indemnity, governing law) survive termination.

16. Limitation of liability

• The service is provided “as is” and “as available”, to the extent the law allows.
• We are not liable for indirect or consequential losses, lost profits, lost commissions or deals, or loss of goodwill.
• We are not liable for what you or your buyers do based on an AI reply or a listing, or for any real-estate transaction.
• Our total liability for all claims in any 12 months is limited to the fees you paid us in the 12 months before the claim.
• Nothing here limits liability that cannot be limited under Indian law, such as for fraud.

17. Indemnity

You will compensate us for losses, penalties and reasonable legal costs from third-party claims or regulatory action that arise from your listings or content, your handling of buyers’ and owners’ personal data, your outbound messages or calls, or your breach of these terms or the law.

18. Governing law and disputes

These terms are governed by the laws of India. Please write to us first so we can try to resolve any dispute. If we cannot, the courts at Gurugram, Haryana have exclusive jurisdiction.

19. Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, tell you by email or in the console at least 15 days before they apply. If you keep using the service after that, the new terms apply; if you do not agree, you can cancel.

Other things: if part of these terms is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it to a successor of our business.

20. Contact

Meenira (OPC) Private Limited · CIN U63120HR2026OPC151838 · Gurgaon, Haryana, India

Email meenira@meenira.com · WhatsApp +91 89173 17880

Privacy questions and grievances: see the Privacy Policy.